AFTER SALES
Services
In addition to offering high-quality products, LiuGong provides its customers with the best after-sales service. We have a team prepared and trained to analyze and approve your warranty and reimbursement requests sent by dealers if necessary. Our commitment is to our customers and our focus will always be on you, the customer.
Call Center
Through the direct line with LiuGong Care, you will receive personalized technical assistance from the distributor in your region, who will follow up with the service, keeping an eye on deadlines and quality.
LATAM Parts Stock
LiuGong has a parts stock with more than 300,000 items available and 19,000 different part numbers. The fill rate is 94% of the items in stock.
Resources
Training Plataform
The courses developed by LiuGongaim to offer training to our distributors, enabling employees to gain new skills and improve performance.
Parts Catalog EPC
Through the Liugong electronic parts catalog, you can consult information about the parts of liugong machines and place orders for parts online.
Training Center
LiuGong is constantly concerned about the quality of training for its professionals and partners.
With our own training center, our structure helps us to offer the best theoretical and practical training on all our machinery.
With our own training center, our structure helps us to offer the best theoretical and practical training on all our machinery.
Parts and Service Representative
PSSR: Parts & Service Sales Representative
Focuses on factory x dealer x customer service, promotes improvement in solutions to customer needs.
Providing solutions that minimize the brand’s operating costs.
Focuses on factory x dealer x customer service, promotes improvement in solutions to customer needs.
Providing solutions that minimize the brand’s operating costs.
After Sales Support
LiuGong not only offers high quality products. Direct support is offered to distributors together with their customers to answer questions regarding maintenance, operation and parts in general to optimize and meet the needs of you, the customer.
